Privacy Policy
Last updated: 8 April 2026
1. Who We Are
This website is operated by Impala Services Ltd., a company registered in Hong Kong with its registered office at Unit 501, 5/F, Lu Plaza, 2 Wing Yip Street, Kwun Tong, Hong Kong S.A.R.
When we refer to “we”, “us”, or “our” in this policy, we mean Impala Services Ltd.
2. What Data We Collect
We may collect the following personal data:
Information you provide directly
- Full name
- Company name
- Work email address
- Phone number (optional)
- Project details and any other information you include in your enquiry
Information collected automatically
- IP address and approximate location
- Browser type and operating system
- Pages visited, time spent, and referral source
- Device type and screen resolution
3. How We Use Your Data
We use the data we collect to:
- Respond to your enquiries and provide quotes
- Deliver the services you have engaged us for
- Improve our website and user experience
- Send you updates about our services (only with your explicit consent)
- Comply with our legal obligations
We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.
4. Legal Basis for Processing
We process personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO), Cap. 486. For visitors from the European Union and European Economic Area, we also comply with the General Data Protection Regulation (GDPR).
Our legal bases for processing include:
- Legitimate interest: responding to business enquiries and improving our services
- Consent: sending marketing communications
- Contractual necessity: processing data required to deliver our services
- Legal obligation: compliance with applicable laws and regulations
6. Third-Party Services
We use the following third-party services that may process your data:
- Vercel — website hosting and deployment
- Sanity — content management system for blog and case studies
- Zapier — processing of contact form submissions
- Google Analytics — website usage analytics (if enabled)
Each of these providers has their own privacy policy. We recommend reviewing their policies if you have concerns about how your data is handled.
7. Data Retention
We retain enquiry data (contact form submissions) for a maximum of 24 months from the date of submission, unless a business relationship is established, in which case data is retained for the duration of the relationship and a reasonable period thereafter.
Analytics data is retained in aggregated form and is not linked to identifiable individuals.
8. Your Rights
Depending on your location, you may have the following rights:
- Right of access: request a copy of the personal data we hold about you
- Right of correction: request correction of inaccurate data
- Right of erasure: request deletion of your personal data
- Right to withdraw consent: withdraw previously given consent at any time
- Right to lodge a complaint: contact the Office of the Privacy Commissioner for Personal Data in Hong Kong, or your local data protection authority
To exercise any of these rights, please email sales@impala-tech.com.
9. International Transfers
Your data may be processed outside of Hong Kong, including in the Philippines (Manila office), Mainland China (Beijing and Shenzhen offices), and by our third-party service providers in other jurisdictions.
Where data is transferred internationally, we take appropriate safeguards to ensure your data is protected in accordance with this policy and applicable data protection laws.
10. Contact
For any questions about this privacy policy or how we handle your data, please contact us:
Impala Services Ltd.
Unit 501, 5/F, Lu Plaza, 2 Wing Yip Street
Kwun Tong, Kowloon, Hong Kong S.A.R.
Email: sales@impala-tech.com