Case Studies
See how we help brands reduce cost, improve quality, and get to market faster.
Cutting Customer Service Costs at Canadian Tire With Rewritten User Manuals
Canadian Tire · Retail
Canadian Tire's own service data showed that a significant share of support calls came not from defective products but from customers who could not follow the existing manuals. With roughly 3,700 customer service staff across some 500 stores, and single in-home service calls to remote customers running over 100 Canadian dollars, unclear documentation was a direct and recurring cost.
Saving $30,000 a Year in Printing Costs for a Vacuum Cleaner Brand
European vacuum cleaner brand · Household Appliances
After a 2018 EU court ruling ended the energy label requirement for vacuum cleaners, brands that kept printing the old label were paying for packaging and manual content they no longer needed. With high annual sales volumes into the EU, every redundant label printed was a recurring, avoidable cost.
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