20 Years of Making Products Speak for Themselves

Impala Services has been creating compliant product documentation, packaging, and visual content for global brands since the early 2000s. Today, we are an AI-first company — and the team behind Pergamon.

From a Beijing Hutong to an AI-First Agency

2005

Founded in Beijing

Started in a Beijing hutong courtyard, focused on product documentation for brands entering international markets.

2008–2020

Growth Across Asia

Expanded to Hong Kong (headquarters), Shenzhen, and Manila. Built long-term partnerships with Amazon, Lidl, Aldi, Kingfisher, MediaMarkt, and more.

2023

Pergamon Labs Spun Off

Launched Pergamon Labs as an AI-powered compliance documentation platform, built from two decades of agency expertise.

2024–2026

AI-First Transformation

Rolled out the AI Belt System™ for structured staff training, deployed MS365 and Copilot across all teams, and put custom AI agents into production workflows.

Three Co-Founders, Equal Partners

Impala is led by three co-founders with equal equity and equal decision-making authority. Each brings a distinct domain of expertise.

Michael Keppe

Co-Founder & CEO

Strategy, client relationships, industry positioning, and AI transformation
Master’s in Technical Documentation, 20+ years in retail and consumer goods
Board of Directors, German Chamber of Commerce Hong Kong — Co-Chair AI Committee & ESG Working Group
Vice Chairman, Hong Kong AI Industries Association (HKAIIA) — Chair Manufacturing & International Relations Committees

Mario Sauke

Co-Founder & CFO

Finance, HR, administration, and Manila operations
Led the technical documentation team at Intertek Testing Lab before co-founding Impala
Manages funding applications and financial planning for Impala and its clients
Aligns operational processes with sound financial strategies across all offices

Chris Kazala

Co-Founder & COO

Operations, production, quality, and compliance
QA management experience at Intertek, DEKRA labs, and global retail sourcing companies
Oversees all project managers, technical writers, coordinators, and designers
Philosophy: “Compliance is expensive? Try non-compliance.”

Where We Work

Hong Kong

Headquarters

Client management, strategy, and business development

Lu Plaza, Unit 501, 5/F, 2 Wing Yip Street Kwun Tong, Kowloon, Hong Kong S.A.R.

香港觀塘榮業街2號振萬廣場5樓501室

+852 6930 0856

Shenzhen

China Operations

Embedded in-house team at a major client — project communication management, asset management, and supplier coordination

Beijing

China Office

Knowledge engineering services for Pergamon clients and translation coordination

Room 510, 5th Floor, Building 3, No. 42 Guangqu Road, Chaoyang District, 100022

北京市朝阳区广渠路42号院3号楼5层510号

+86 1951 9031 175

Manila

Philippines

Content publishing, production, and localisation team

Unit 2501 & 2510 Prestige Tower Condominium, F. Ortigas Jr. Road Ortigas Center, Pasig City, Metro Manila

+63 2 8252 1810

Industry Affiliations

Impala is an active contributor to industry standards and AI adoption policy in the Asia-Pacific manufacturing sector.

An AI-First Company

In 2025, Impala began a company-wide AI transformation. Every team member is trained through our AI Belt System™. Every department runs on Microsoft 365 with Copilot. We build custom AI agents for our own workflows — and we offer the same capability to our clients.

Learn About Our AI Services

AI readiness across every role

White BeltYellow BeltGreen BeltBlue BeltBlack Belt

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