©2019 by Impala Services Ltd.

About Impala

Strong Trees Need Deep Roots

Since our inception in a traditional Beijing hutong courtyard, we have accumulated 15 years of experience in guiding international retailers, sourcing offices and showing manufacturers how to enhance product value, increase revenue and reduce consumer claims by developing top-class user manuals, virtual photography, and product packaging. 

Leading The Industry

Recognised as a leader in Technical Writing, we are proud to be working with some of the world’s most renowned consumer brands, as well as leading e-commerce marketplaces. Due to our strong footprint in Greater China with offices in Hong Kong and Beijing, our international team is able to work closely with our customers manufacturing base.


Creativity And Innovation

Our Impala labs aim to drive the industry with innovative and trendsetting concepts like interactive user manuals, Augmented Reality, home automation, and reinvent our core services to anticipate future demands.

Our management team

Michael Keppe, Partner
Business Development

Michael is an experienced retail industry professional. After obtaining a degree in Technical Communication in 2006, he has had exposure to retail branding, printing, business development, sales and marketing in various retail organisations. He joined the Impala team in 2014 and is spearheading Impala's development as Director and Chief of Business Development.

Mario Sauke, Partner Technical Management

Mario has substantial Quality Assurance and Control Management experience in the Technical Communication field. His strong sense for technical terminology and language makes him an extraordinary communication expert and a living Content Management System. He has been with Impala for more than
10 years and heads the company’s Project Management and
Production team.

Chris Kazala, Partner  Quality Assurance

As the Head of Quality Assurance, Chris is responsible for steering the team to deliver exceptional quality to our customers. He has more than 13 years of experience in compliance management for global retailers and a special interest in regulatory frameworks around the world. His experience of working in a testing laboratory, buying office and now at an agency, gives Chris over-the-edge understanding of the entire supply chain.

Our lab & testing partners


Over the past 15 years, we have worked with many of the world’s leading testing labs and certification agencies. These include:​​

Impala office locations

Hong Kong

Unit E & F, 7/F, Selwyn Factory Building
404 Kwun Tong Road, Kwun Tong


九龍 觀塘 觀塘道404號 時運工業大廈 7樓 E及F室

+852 2217 3401


Room 1512, Zhongyu Plaza, A6 Gongti North Road, Chaoyang District




+86 010 8523 5709


5th floor, Tower A, Tianan High-Tech Innovation Park Building, Tianan Cyber Park, Futian District


+86 180 26910084

Want to discuss how we can work together?