©2019 by Impala Services Ltd.

Technical Writing & Technical Communication Services:
User Manuals & User Guides

For more than 15 years, we have helped leading consumer brands develop concise user manuals and guides.

 

Our aim is to explain technically complex products to first-time users, while being fully compliant with safety, energy and environmental requirements in countries such as the US, Germany, Japan, and other European and Asian countries.

 

Get in touch to get a quote for your user manual writing project. 

Expertise

More than 5,000 Instructional Manuals Created

We cover a wide range of categories, including household products, power tools, audio & video, ITE, technical products, equipment, etc. 

High Education Standards

Three of our full-time technical writers were awarded a Diploma (equal to a Master’s Degree) in Technical Communication by the University for Applied Science and Arts Hannover, Germany. 

Global Footprint

Partnerships with Leading Testing Laboratories

We have established close relationships with leading testing labs and institutions such as TÜV Rheinland and Dekra (see the full list here). 

Translations Services for More than Twenty Languages

As an international agency with offices in Berlin, Hong Kong, Shenzhen, and Beijing we are able to translate into European languages, as well as Asian languages such as Chinese, Japanese or Korean.

Client Impact

Zero Negative Amazon Product Review Track Record

None of the products we wrote a manual for has ever received a negative Amazon customer product review that was related to the quality of the user manual. 

Lower Customer Service Costs 

Confusing and misleading user manuals are a nuisance to consumers and a cost driver for brands. Click here to read how we helped Canadian Tire reduce customer service costs by improving their user manuals.  

Effective user guides are accurate, intuitive and compliant.

CommitteD
to Quality

Projects delivered by a university trained, in-house team of expert technical writers.

Asian Footprint

With three offices in Hong Kong Shenzhen and Beijing, we are close to our customers’ factory base, which reduces sample delivery times and costs.

We have acquired more than 500 up-to-date safety standards in order to reduce costs for our customers (IEC, UL, EN).

Safety StandardS

Want to discuss how we can help you improve your user manuals?

Trusted by global brands