Translation & Localisation Services for User Manuals & Technical Documents

Making Manuals Relevant and Reducing Product Recall Risks

Understanding how consumers with different cultural backgrounds use products is important when translating manuals into multiple languages.

For instance, in some countries, consumers may use blenders to make milkshakes and smoothies, whereas other blenders are used to prepare soup. Plastic components not designed to withstand high temperatures can then cause problems and lead to costly product recalls. 

Displaying required Safety and Energy Information 

Understanding the regulatory frameworks of different countries can be a daunting task. Not adhering to the correct safety and energy requirements however can become costly in the event of a user accident. At Impala, we constantly follow changes in regulatory frameworks to ensure that our clients’ manuals and packagings are legally compliant. We also work closely with testing labs and have informal connections with policy guiding committees and universities to learn about new developments early on. 

Omitting Non-Required Content and Labels
When it comes to health and safety, we are always on the side of caution, but we also understand that many of our clients print hundreds of thousands of manuals, and that non-critical safety warnings that are not legally required in a country result in unnecessary printing and translation costs. In such cases we advise our clients on which warnings can be omitted to help reduce printing costs. Read our case study on how we helped a large European vacuum cleaner brand save 30,000 USD in user manual printing costs.